SMS/Text Messaging - Terms and Conditions
Effective Date: 03/01/2025
By opting in to receive SMS messages from Driftwood Family Therapy (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Driftwood Family Therapy for appointment reminders, and general two-way communication about services being provided. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive approximately 2-4 messages per month regarding scheduled services and more as needed to aid effective communication. Driftwood Family Therapy reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Driftwood Family Therapy and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy (see below).
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP SMS to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the words SMS HELP for support. You may also contact us directly at (515) 337-2900 or jordan@driftwoodfamilytherapy.com
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
Note: Certain businesses, such as healthcare providers, may include additional terms, including the risks of sending and receiving health information subject to HIPAA via text message, the rules about sending text messages to the provider’s office, and what to do if the subscriber is experiencing a medical emergency.
SMS/Text Messaging - Privacy Policy
Effective Date: 03/01/2025
Driftwood Family Therapy (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Driftwood Family Therapy collects and uses information about you when you opt-in to receive SMS messages from us.
Information We Collect
When you opt-in to receive SMS messages, we collect:
Your phone number
Consent to send SMS messages
Your email address
Your basic contact information
Your messaging history with Driftwood Family Therapy.
How We Collect Your Information
We may collect your information directly from you, such as when you complete a form or contact us via phone/text message/email; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.
How We Use Your Information
We use your information to:
Send you the SMS messages you’ve opted in to receive
Provide updates, reminders, or other relevant communication to support effective implementation of services offered.
Choices and Controls
To operate our business
Disclosures of Your Information
We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure.
Updates
We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
You can reach us for support by texting the words SMS HELP to (515) 337-2900. You may also contact us directly at jordan@driftwoodfamilytherapy.com.
➤ location
2024 NW 92nd Court, Ste. 2
Clive, IA 50325
➤ Availability (by Appointment)
Monday
1 pm-8 PM
Tuesday
10 AM -6 PM
Wednesday
1 PM -5 PM
Thursday
9 AM -5 PM
Friday
9 AM -4 PM
☎ Contact
Call or text: (515) 337-2900
Email: jordan@driftwoodfamilytherapy.com